The use of technology in the public transport sector presents opportunities for authorities/operators to optimise service delivery, increase operational efficiency and address systemic issues. For instance, by utilising live data available through global positioning systems (GPS) installed in buses, operators can optimise their fleet, plan dispatching of vehicles from depots, and assess and improve driver performance. This not only enhances efficiency but also improves service for users, as GPS availability enables operators to provide real-time information to users, thereby reducing their waiting time.
This note stems from a pilot study conducted on an e-bus route under the “Safe and Secure Public Transport in Delhi” project, funded by UK Aid through the HVT Applied Research Programme. The project aimed to leverage the digitalisation of public transport systems to address service gaps and enable a safe travel experience for women and girls. According to the baseline assessment conducted in October 2023, the lack of real-time information, and buses not stopping or stopping away from designated stops are the predominant issues that female commuters face.
Around 39% of the complaints registered with the pilot bus depot of Delhi Transport Corporation (DTC) from July 2023 to October 2023 were that the buses did not stop at the bus stops. This issue not only increases waiting time but also contributes to safety concerns with 31% of surveyed female commuters on the pilot e-bus route reporting feeling unsafe while waiting at bus stops.
